Discounts / Shipping / Returns

Outlet Shirts Discount Structure
In addition to our already low prices, we offer additional volume discounts as outlined in the table below.
Please note that our discounts are based on the total dollar amount of your order, not based on quantity. This affords you a lot more flexibility; you can mix and match different colors, sizes, different shirts, jackets, hats, etc. on one order and our discount is then applied to all items at the time of check out.

Purchase Amount Discount Percentage
$150 + 5 %
$250 + 7.5 %
$500 + 10 %
$1000 + 12.5 %

Discounts are automatically applied during the checkout process. Discounts do not apply to custom embroidery or screen printing work.

Payment Methods
Mastercard, Visa, and American Express. We also accept Visa, Mastercard, American Express, Discover, eCheck through Paypal.

Checks will be accepted, however merchandise will not be shipped until the check has cleared.

No COD’s.

Purchase Orders may be accepted from schools, govt organizations, and/or established customers, however these must be approved in advance and payment is due immediately upon delivery of product and invoice (no terms).

Free Shipping
All purchases over $125 will automatically be shipped free and expedited (sorry lower 48 US states only).
Our shipping charges are:
$12.95 if order is under $125.00,
Free shipping for orders over $125,
$5.00 extra for expedited shipping.
If order consists of a large number of T-shirts, additional shipping fees may be charged.

Free shipping does not apply to custom screen printing or embroidery orders.

In some cases free shipping may not be available if white t-shirts only are ordered. Shipping to Alaska, Hawaii, and APO/FPO addresses may be extra

Shipping Time
We offer fast shipping from 7 locations throughout the US. Most orders over $150 and/or orders where expedited shipping is exercised are delivered 1 to 3 business days from receipt of order to 90% of the locations in the continental US. Standard shipping for orders under $150 may take 2 to 5 business days. Occasionally an item is out of stock or not available in the nearest (to the customer) warehouse; in those cases delivery times will be longer. Delivery time for custom orders separately quoted.

If an order is paid for by check, the shipping clock does not start until the check has cleared.

Overnight Shipping
Please contact us for overnight shipping: 866-715-8646 (toll free) or 801-994-6810 or email us here by using our Contact Form

Out of Stock Items
In the event that an item is out of stock, the customer will be notified by email as soon as possible to work out a solution; either substitute colors, change sizes or brand, or canceling an out of stock line item. For small orders we cannot split an order resulting multiple deliveries or back orders.

Shipping Method
Orders are shipped UPS ground although we reserve the right to ship using any other method at any time without notice.
Sorry, no free shipping to any PO Box, outside the lower 48 or to Military addresses. We will send you a quote for addtional Shipping and you will need to call us with your credit card information. Orders cancelled at this point are still subject to the cancellation policy.

Overnight shipping is available at an additional cost. Please call us or send special shipping request email through our contact form: here or call 866-715-8646 (toll free) or 801-994-6810 for additional information.

International Shipping
Outlet Shirts ships only to the 50 U.S. states. Under certain conditions, International shipping may be available. For example, many products that have been imported into the U.S. cannot be exported to other countries. It is the customer’s responsibility to check with their freight forwarder to confirm foreign documentation requirements and verify that items to be exported will be released by customs at the final destination. Outlet Shirts is not responsible for providing this information or any documentation required to export goods purchased from Outlet Shirts. Please contact by email here with any specific international shipping request.

Returns
Returns are subject to a 15% restocking fee. If you reorder replacement or exchange items, please email your replacement order # and we can usually waive some or all of the restocking fee.

It is the receiver’s responsibility to check for discrepancies in an order before any alterations are made. No restocking fee for discrepant items.
Returns must be authorized by Outlet Shirts by contacting us in writing here to obtain a RA # and return shipping address. We need to know exactly what you wish to return (product ID, size, color and quantity) and reason for the return.

Do not return items without contacting us by email first. Returns without a RA # cannot be tracked and will be refused.

Shipping and handling charges are not refundable.

Claims must be made within 10 days from receipt and must be shipped within 5 days of receipt of RA# or claim may be denied.

Returned items must be shipped freight pre-paid, no COD’s.

Please allow up to 3-5 weeks for bank credit to complete.

Altered or washed garments are not returnable.

Merchandise not purchased through outletshirts.com is not be returnable and will be returned to customer at customers expense or disposed of by Outlet Shirts.

Samples and discontinued items are not returnable.

Cancellations
Cancellations are subject to a 3.5% processing fee.

Order cancellation will only be accepted if received before shipment occurs. Once shipment occurs, the return policy is in effect.

Exchanges:
Since we are offering apparel at wholesale prices rather than retail, and since we maintain the majority of our inventory in several warehouses rather than a retail store, we are unable to simply exchange items. If you wish to exchange for a different item, we offer the following choices:

  • If you need replacement items quickly, repurchase the new items now, request an RA# and we will issue you a cash refund or credit
    once your returned items are credited back into the warehouse.
  • Wait until your returned items are credited back into the warehouse and we will then issue you a cash refund or credit. Keep in mind this could take 3-4 weeks. At that point you should re-order the replacement items.

How to Contact Outlet Shirts
Should you have questions, suggestions or concerns please call or email:
866-715-8646 (toll free) or 801-994-6810 or email here

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