Frequently Asked Questions

 

How do I contact Outlet Shirts?
We can be contacted by:
Toll-Free Phone 1-866-715-8646 (7am-5pm MST)
Email 24/7 using our contact form
Online help via Chat (7am-5pm MST)

What are your hours of operation?
Monday-Friday 7:00 am - 5:00 pm Mountain Standard Time. We are closed on weekends and holidays.

I would like to know more about Outlet Shirts.
For information about Outlet Shirts click here.

Is Outlet Shirts.com safe/secure?
We take security seriously. We have taken a number of measures to ensure that your shopping experience is as safe as possible.
These include: 

Hacker Safe certification, which checks our sites daily for hacking vunerabilities.Data encryption for transmission of sensitive information including your credit card details.
Hacker Safe   
  • We never store credit card numbers in the very small event of a security breach.
  • Our network and servers are continually updated with the latest and safest versions of software.

Discounts/Bulk Purchases
We offer a simple and automatic discount structure on OutletShirts.com. On many products we are not allowed to advertise our low price due to manufacturers rules. To view the lower price you will need to register and then sign in to your account. To setup an account all you need is your billing address and email address. Click here to sign up. On top of the "account discount" we offer discounts based on purchase amount. Purchase by case or dozen is not a requirement to receive the additional discounts. Discounts are automatically deducted from order total during checkout. You may also call us toll-free to place an order or check pricing. Additional discount rate is as follows:

  • Free shipping for orders of $125 and over. Free shipping is not available to AK, HI, APO orders or any addresses outside the USA. Free shipping is not included on screen print or embroidery orders.
  • 5% off order starting at $150 and over.
  • 7.5% off on orders of $250 and over.
  • 10% off on order of $500 and over.
  • 12.5% off on orders of $1000 and over.
  • Additional discounts for orders over $6000 may apply. Call to inquire about pricing.


I have a business resale license can I get special pricing? 
Our discount structure is based on your purchase amount. For additional information on discounts see the discounts/bulk purchases section directly above.

How do I get an account?
All you need to setup an account is your name, address, email address and phone number. Click here to sign up.

Is an account required?
No. An account is not required to purchase.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover and Paypal. Payment by check is accepted, but checks must be mailed and received prior to shipment of order. We also accept purchase orders from Schools and Government.

How do I get free shipping?
Free shipping is available on all orders of $125 and over. Not only is shipping free, it is fast. We deliver to 99% of the US population in 1-3 business days. Free shipping is not available for order shipping to Hawaii, Alaska, APO address or outside the USA. Free shipping is not available on screen printing and embroidery orders.

Where do you ship?
We primarily ship within the USA. Shipping to 200 countries outside of the USA is available through our internation shipping partner. More information on international shipping is available here

How long for delivery?
Blank apparel orders over $125 are typically delivered in 1-3 days after being placed. Smaller orders (under $125) can take up to 2-7 business days for delivery or can be expedited for an additional $5 shipping fee. In all cases stock issues, including discontinued items, as well as orders with Nike products will take longer for delivery. In cases of stock issues you will be notified first by email, then by telephone to make a substitution. We do not 'short ship'.

What shipping method do you use?
In most cases we ship by UPS Ground. Overnight and other shipping options may be available. Call to inquire.

Do you offer screen printing or embroidery?
Yes. Both services are available on the products we sell. To learn more or request a price quote see this page.

What is the screen printing process?
Screen printing is the process of creating a design on a screen (design negative) that is stretched across a wood or aluminum frame. Printing ink is poured onto the screen under which is placed the apparel to be printed. A floodbar (similar to a squegee) is used to push the ink through the screen to print the design on the apparel. Screen printing is generally less expensive than embroidery.

What is the embroidery?
Machine embroidery is the process of sewing, using thread, a previously digitized logo onto an article of apparel.

What is embroidery digitizing?
Before a logo can be sewn by an embroidery machine it must be digitized. This process of tracing over the logo defines to the embroidery machine how to sew the logo. We start the digitizing process after approval of a written quote.

How do I get a proof?
We provide proofs for both embroidery and screen printing. A proof is provided after we have issued and received approval of a price quote. We require a reply by email to approve all proofs. Proofs are available 4-7 business days after we receive payment for your order. Embroidery proofs are sewn on sample fabric then photographed and emailed. Screen printing proofs show logos mocked-up on your shirt and include the print color, location and size of print.

How does it work?
Our process is very simple. First visit our bid request form. Fill it out with some basic information and then we will provide a quote for you. Once you have reviewed and approved the quote and provided payment we will take care of the rest. You will receive a proof of your embroidery sewout or printing by email for approval. We will not begin any production without your approval. After approval we will print or sew your items, ship them and provide a tracking number.

How long does it take?
Screen Printing and Embroidery takes about 2 business weeks not including shipping time. All orders are shipped from one of two production facilities. One facility is in the Western US and one is in the Southeast.

Do you have a minimum?
Yes. Our minimum for Screen Printing is 36 pieces. Our embroidery minimum is 25.

How to I get pricing?
To request a price quote visit our request form where you can provide us a few details we will need to prepare an accurate quote. You can also upload your logo on this form.

How do I get my artwork to you?
Complete the bid request form and upload artwork in multiple formats from your computer.

Do you create or edit artwork?
We do not create artwork. If you need text to or something simple we would be happy to do this for you.

What artwork format is required?
We accept any electronic art format including: GIF, TIF, JPG, EPS, AI, PSD, PDF, BMP. We can accept MS Word Docs with artwork, but we strongly advise against it.

Do you accept returns?
Yes! We stand behind our products. If you need to return part or all of your order we will need to issue you an RA#. Contact Outlet Shirts by using the contact form here. Let us know your order number, what needs to be returned and why. We do not accept returns for items that have been washed or altered, including if items have been embroidered or printed. For more information returns please check the returns page here.

I need to exchange an item. What do I do?
With no storefront to handle exchanges the process for an exchange is to request a return (RA# ) for the item you no longer need and place a new order for the replacement. This request can be made using the contact form here. Please include your order number, items being returned (size, color, and quantity) and reason for returning. You will receive a Return Authorization number and instructions by email. A new order for replacement items can be placed at any time. Your returned items will be credited back to the original credit card used on your order.

How long will my credit take?
Refunds generally take 3-4 weeks to be processed.

Where is my refund?
Refunds can take 3-4 weeks to be processed. If you have a question about your refund fill out our contact form here. Let us know your order number, when you returned the items and also ensure that you have already sent us the tracking number for the returned items.

Where do I find the product ID?
The product ID is listed on the product page just below the price of the item. It is also listed under the thumbnail for each product on the category pages.

How do I know it will fit?
We recommend checking the size chart found on each product. Please note that the chest measurement is taken 1" below where the sleeves are sewn onto the shirt. It is a measurement of only one side, not a measurement all the way around the shirt. You may need to double the number to get the number you are expecting.

I can't find what I am looking for can you help?
We have over 1500 products and have specially trained staff members who can answer questions about sourcing special items for nearly every need. For any question contact Outlet Shirts here.

I have forgotten my password what can I do?
If you have forgotten your password simply click here to reset it.

How do I get a copy of invoice/order detail?
To get a copy of your order invoice all you need to do is login to your account and click on order history. From the order history screen you can click print order. If you have forgotten your password click here

How can I track my order?
After your order has shipped you will receive an email with the tracking number, typically for shipment by UPS ground. Tracking information is also available from within your account. Orders with Nike or Ogio may take an additional 3-4 business days for delivery.