Returning or Exchanging an Order

Returns are subject to a 15% restocking fee. If you reorder replacement or exchange items, please email your replacement order # and we can usually waive some or all of the restocking fee.

It is the receiver’s responsibility to check for discrepancies in an order before any alterations are made. No restocking fee for discrepant items.
Returns must be authorized by Outlet Shirts by contacting us in writing here to obtain a RA # and return shipping address. We need to know exactly what you wish to return (product ID, size, color and quantity) and reason for the return.

Do not return items without contacting us by email first. Returns without a RA # cannot be tracked and will be refused.
Shipping and handling charges are not refundable.

Claims must be made within 10 days from receipt and must be shipped within 5 days of receipt of RA# or claim may be denied.
Returned items must be shipped freight pre-paid, no COD’s.
Please allow up to 3-5 weeks for bank credit to complete.
Altered or washed garments are not returnable.
Merchandise not purchased through is not be returnable and will be returned to customer at customers expense or disposed of by Outlet Shirts.

Samples and discontinued items are not returnable.

Cancellations are subject to a 3.5% processing fee.  Order cancellation will only be accepted if received before shipment occurs. Once shipment occurs, the return policy is in effect.

Since we are offering apparel at wholesale prices rather than retail, and since we maintain the majority of our inventory in several warehouses rather than a retail store, we are unable to simply exchange items. If you wish to exchange for a different item, we offer the following choices.

Wait until your returned items are credited back into the warehouse and we will then issue you a cash refund or credit. Keep in mind this could take 3-4 weeks. At that point you should re-order the replacement items.

How to Contact Outlet Shirts
Should you have questions, suggestions or concerns please call or email:
866-715-8646 (toll free) or 801-994-6810 or email here